Overview
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. For further details, please read the Informed Consent document that you signed prior to purchasing/booking a client session. Our refund/no-show policy and any remedies available to you are explained there in more detail.
You should have received a copy of that Informed Consent document after signing it. If you have not received a copy, or can no longer locate that (and you’ve checked your spam folder), please let me know at customerservice@twiceblessedlife.com and I will re-send a copy to you at the email you have indicated is acceptable in your Client Intake Form.
Sessions/Services that have been participated in are non-returnable.
Additional non-returnable items:
- Downloadable software products, ebooks, e-articles or recordings of a workshop or event and any digital extras or bonuses or materials that were included with those at the time of purchase. If a digital bonus was included for no extra cost as a promotional campaign, or as part of a bundle or package, but is available separately for sale, that bonus cannot be “refunded”.
Potentially returnable items:
Certain physical items may qualify to be refunded/returned/exchanged, depending on the date of purchase and reason for the request to be refunded. It also may depend on the condition of the item. Please keep all packaging and shipping materials the item(s) were sent in, especially if the item and/or the shipping material it came in arrived in damaged condition. A claim may need to be filed with the shipping company or postal service, and pictures of the condition of the shipping/packaging and of the item(s) may be requested, in order to process a claim or refund if the items were damaged in transit during shipping.
Depending on the situation, shipping charges may not be refunded, and return shipping costs may need to be at the customer’s expense. Upon receiving a returned item, if it is received back in a damaged condition despite the purchaser claiming it was in excellent/new/unopened condition and is deemed to not be in a condition to be re-sold, or if it was improperly packed, we may refuse refund.
If it appears that the item and shipping box were damaged in transit, we may refuse acceptance of the package or refuse refund, and we will take pictures of the returned item(s) and the shipping and/or packaging materials and send those to you so that you may start a claim with the shipping company or postal service you used to send it.
To complete your return, we require a receipt or proof of purchase.
We will not issue refunds or do returns/exchanges if it appears that an item is a knock-off, unauthorized copy, or was purchased from a private non-authorized re-seller or private party on or offline.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card account or original method of payment account again.
Then contact your bank, credit card company, or original method of payment company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@twiceblessedlife.com .